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Free, onsite support

Dot Hill Systems is now offering one year of free onsite support on all Dot Hill branded AssuredSAN™ storage systems purchased through authorized Dot Hill resellers. Combined with the company’s standard three-year warranty, the company’s free onsite service increases the value of Dot Hill’s highly reliable AssuredSAN storage solutions by providing end-user customers with access to unparalleled technical support and greater peace of mind.


Date: 23 Feb 2012

Dot Hill AssuredSAN storage solutions are warranted for three years at purchase. Customers can activate one year of free onsite support by registering at In addition, customers have the option to extended to a full three year onsite service agreement at an attractive price within 30-days of purchase.

“The addition of free onsite support serves as the latest testimony to Dot Hill’s highly reliable AssuredSAN storage, which continues to gain momentum in the distribution channel,” said Brad Painter, vice president of channel sales, Dot Hill. “We want our channel partners and end-user customers to know that ‘Assured’ is not just the name of our SAN solutions, but also how we want them to feel when they turn to Dot Hill to manage and protect their critical data assets.”

“The 3 year on-site support option is a great value to customers,” said Scott Brooks, vice president of customer service and support, Dot Hill. “With the discount provided when purchased up front, annual onsite service is less than 7% of the product price. We also offer options to upgrade the service model for 4 hour response time and 24x7 coverage.”

Storage system reliability is a primary requirement for our customers and that is why we recommend Dot Hill AssuredSAN solutions to so many organisations," said Jason Beeson, sales director at specialist storage distributor Hammer. "Dot Hill continues to enhance their robust line of storage offerings and the addition of a free year of on-site support adds to an already impressive three-year warranty."

Certified for VMware vSphere, Citrix XenServer and Microsoft Hyper-V environments, Dot Hill AssuredSAN solutions are well suited for virtualized and cloud computing environments. AssuredSAN solutions are popular in a variety of vertical markets including media and entertainment, retail, finance, education, defence, healthcare and government.

The Dot Hill AssuredSAN family of disk-to-disk data protection products offers a number of highly compelling enterprise-level features, including demonstrated 99.999 percent reliability and up to 288TB of data capacity in a single array. The Dot Hill storage portfolio features the very latest storage networking technologies such as 8Gb Fibre Channel and 10Gb iSCSI which opens the door to Fibre Channel levels of SAN performance for small- to medium-sized business based on standard Ethernet networking technology.

Dot Hill AssuredSAN - Smart, Simple Storage
The AssuredSAN line combines the company's robust storage capability with enhanced data protection software features to address many of today's disaster recovery, business continuity and regulatory compliance requirements. AssuredSAN 3000 and 3003 Series arrays are available with Dot Hill AssuredRemote™ data management software for remote replication, AssuredCopy™, Dot Hill's volume copy technology, and AssuredSnap™ snapshot capability for improved data availability and business continuity.

Additionally, Dot Hill storage systems feature the company’s patented EcoStor™ "green" battery-free alternative for cache memory, which leverages a combination of super capacitors and flash memory that outlasts traditional batteries nearly fivefold. Business benefits include lower maintenance and disposal costs and reduced server and application down time due to scheduled battery replacement and maintenance.

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